Maximizing customer value by ensuring operational excellence

Recently, Overlap Peru’s Retail sector organized a key event on “Maximizing customer value through operational excellence”.

Experts from large companies shared strategies to improve customer experience and highlighted the importance of operational excellence as a competitive advantage. Emphasis was placed on breaking paradigms and understanding the customer from the operation.

The conclusions of the event were shocking and revealing!

The importance of an agile and communicative talent vision was highlighted, breaking paradigms to overcome the “we have always done it this way”! Understanding the customer from the operation, protagonist teams and ambidexterity to shine in the present and face future challenges.

An event that left everyone wanting more!