Financial Services

Supporting the Sales TransformACTION of the organisation towards a an omnichannel financial services model with real integration between physical and digital channels.

Creating new customer experiences across the banking business models.

Providing business managers with actionable recommendations and coaching to improve the performance and talent of their teams in order to increase productivity.

Increasing the Bank’s customer satisfaction levels and the quality and recommendation indicators, through the implementation of “customer-centric” service protocols.

Enhancing the necessary skills and knowledge of the banking sector professionals in their work place, both in the commercial network and in the other Bank’s areas (Risk, HR,Oprtations,Technology, Compliance,etc)

Assisting in deploying the Bank’s style, culture and values on a day-to-day basis, through the definition, communication and implementation of the unmistakable behaviours which are easy to apply.

Developing a strategy to take advantage of data for decision making through the design of dashboards, variables’ identification, data set creation, analysis and mining of descriptive and predictive models.