Leroy Merlin and Overlap, promoting omnichannel from the role of store teams

Jean Michel Robert, Head of Training of the Talent area at Leroy Merlin Spain; and Esther Peña, responsible for the Consumer and Healthcare area at Overlap Spain, for the magazine Equipos&Talento.

The critical time has come for a change of strategy at FMCG manufacturers

What’s happening between manufacturers and retailers? Discover the latest trends in the retail sector.

Maximizing customer value by ensuring operational excellence

Recently, Overlap Peru’s Retail sector organized a key event on “Maximizing customer value through operational excellence”.

Decisión de compra
Unlocking the Secrets of the Buying Decision: What Motivates Customers?

What motivates customers to buy? We explore the key factors behind buying decisions, from needs and strategies, to emotions and relationships. Find out how to be chosen by the consumer with these tips.

Eficacia comercial
What is business effectiveness? 15 tips on how to achieve it

In an increasingly competitive business marketplace, commercial effectiveness has become a fundamental pillar of any organisation’s success and sustainability. But what does it really mean to be commercially effective?