Banking

Supporting the Sales TransformACTION of the organisation towards a an omnichannel financial services model with real integration between physical and digital channels.

Creating new customer experiences across the banking business models.

By standardising the professional’s performance model, providing recommendations for action aligned with the Bank’s priorities and leveraging the commercial tools at its disposal.

Providing business managers with recommendations for action and coaching to improve the performance and talent of their teams to increase productivity.

Increasing the Bank’s customer satisfaction levels and the quality and recommendation indicators, through the implementation of “customer-centric” service protocols.

Enhancing the necessary skills and knowledge of the banking sector professionals in their work place, both in the commercial network and in the other Bank’s areas (Risk, HR,Oprtations,Technology, Compliance,etc).

Assisting in deploying the Bank’s style, culture and values on a day-to-day basis, through the definition, communication and implementation of the unmistakable behaviours which are easy to apply.

Developing a strategy to take advantage of data for decision making through the design of dashboards, variables’ identification, data set creation, analysis and mining of descriptive and predictive models.