Health and Wellbeing

We support the definition and implementation of the “route to market” adapted to the company’s strategy in the channels of market access, demand and with the field teams.

We contribute to the successful launch of products and blockbusters.

We reinforce the figure of the manager as a people developer, making him or her a “super-developer” of the team rather than a “super-salesman”

Overlap supports the transformation of diversified healthcare and wellness companies, whether they are manufacturers, retail chains, healthcare operators and/or hospital/clinic networks, by working on culture, processes and people.

We drive “Strategic Workforce Planning” by defining new positions and jobs or evolving current ones.

We structure ecosystems and learning experiences (Upskilling/Reskilling) that drive transformation and train teams in the skills needed to implement the strategy and take the organisation into the future.

We have reinforced the positioning of the frontline teams as customer consultants in a “Customer/Patient Centric” approach.

We increase customer and patient satisfaction levels as well as quality and recommendation indicators by implementing humanised “customer-centric” relationship models.

We adapt customer relationship processes and protocols to the omnichannel world and then implement them with the field teams, monitoring KPIs.