Cláudia Zem LEROY MERLIN
16 January, 2025
In this episode, our host Mariana Soares talks to Cláudia Zem, Director of Leroy Merlin’s Corporate University.
In this episode we talk about the challenges faced by retail employees. Cláudia shares her 15 years‘ experience in the sector and highlights how the unpredictability of the retail environment affects workers’ mental health.
She explains the importance of psychological support in the workplace, especially after the pandemic, with initiatives such as the Psychological Support Programme (PAP), which has been essential for employees’ well-being.
In addition, they address how diversity and authenticity in the workplace are crucial to creating a space of emotional security. Leroy Merlin, for example, has already adopted a strategic focus on mental health for 2025, reflecting a genuine concern for employee balance.
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