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The role of the Internal Consultant

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The role of the Internal Consultant

The internal consultant arises as a response to the need for change in the internal customer, anticipating to the business areas requests. It represents a strategic support; it diagnoses, and offers expert advice from an insider’s company view. His challenge: Build credibility with the internal customer.

The success of this new figure within the organizations lies in the ability to combine experience with interpersonal skills of influence, knowledge of the organization and self-confidence.

The new challenges to be encountered by the internal consultant leads to evolve his role towards the change leadership as well as performance guidance and the generation of trust relationships with the direction of the business.

You can learn more about this trend on April 16th on our website with the launch of a newsletter.

 

The internal consultant represents a strategic support for the business to diagnose and offer expert advice from an internal vision of the company. His challenge: build credibility with the internal customer.

The internal consultant arises as a response to the need for change in the internal customer, anticipating to the business areas requests. Analyze the pivotal point of the situation to propose initiatives for improvement and counsel the change during the implementation of these initiatives.

The success of this new figure within the organizations lies in the ability to combine expertise with interpersonal skills of influence, knowledge of the organization and self-confidence.

Adds value to the organization thanks to:

• Knowledge about sensitive aspects of the organization
• Integration in the daily aspects of the company
• Easiness to carry projects monitoring and identify challenges
• Internal resources available

Your internal customers are:

• Areas of support
• Decision maker
• End user
• Responsible for the project

The contribution of elements by Beverly Scott and Kim Barnes (2011) for the internal consultant team effectiveness in order to lead the work in multidisciplinary teams involving external consultants is the key in this process.

The new challenges to be encountered by the internal consultant leads to evolve his role towards change leadership as well as performance guidance and the generation of trust relationships aligned with the direction of the business.
The internal consultant requires intra and interpersonal skills to cope with the requirements of his new role.

These skills can be structured in five categories:

01. Foster relationships
02. Learn
03. Organize
04. Link
05. Transform

The internal consultant working model includes the following phases: contact, agreement, diagnostic. alignment along with business, solutions and results.

An example of implementation of this trend can be found in Germany, where Bayer has created a channel on YouTube which provides information about the workforce at Bayer and the daily work performed by its employees.

 

You can see this trend and complete the following infographic

 

David Lopez, Chief Financial of Overlap, explains in the following interview this trend:

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