The Challenges of the Spanish Banking Industry in 2016

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Whenever the year starts, it is always full of challenges. Any company assumes the mistakes, achievements, and experience of previous years to consolidate future periods.

More Retail Trends: Customer Data Protection and Value Chain Control

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As with every week, we publish two new trends for the Retail industry. In this post we are going to talk about the following...

"Equipos y Talento" Magazine Interview on Neurosales

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Neurosales is a discipline that translates the findings of neuroscience in practical and applicable tips to the business and sales relationship with customers.

The Most Visited Sales Posts in 2015, in 2 Minutes

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We invite you to see a 2 minute video with the most valued sales posts in 2015 by all of you! If you want to return to reading the articles, click this same post.

Retail & New Technologies

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In this post, we will analyze two new trends in the Retail industry, both largely related with new technologies...

Retailer Trends

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A few days ago we talked about the importance of knowing to manage generational differences to be able to increase sales in the retail world. We discuss this trend and talk about a new growing path: the purchase through social networks.

NEUROSALES: How to Activate the Customer's On/Off Button

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“95% of our decisions are subconscious” Source: Harvard, Yale.

Corporate Universities: In This Life, Nothing is For Free

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“Nothing is free and there is no such thing as a free lunch” - Milton Friedman, statistician, economist and intellectual defender of the free market

Overlap Brasil joins ABRH Rio - 2015 Congress: Big Learning Data

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On the last May 20th, Overlap was invited to perform at the Manager and Directors of Human Resources Forun in Rio de Janeiro. The theme was the Big Learning Data.
clientes overlap

Multi-cultural diversity and Cultural Intelligence

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A continuous challenge for organizations, but now with a solution: Cultural Intelligence Many organizations today, regardless of their size, find it nearly impossible to avoid the global context and environment of today’s business world.
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T is for Talent!

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Last week the annual ASTD Conference (American Society for Training and Development) was held in Washington DC, USA. Every year this conference brings together training and development professionals from not only major American companies, but from the whole world, as well as the leading suppliers in the industry.
clientes overlap

Do we really know what the Lifecycle process of a client is in relationship with our company

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Do we really know what the Lifecycle process of a client is in relationship with our company? With discernment and client´s expectations? Do we identify and communicate to our colleagues what and how we work for customer satisfaction at every stage of the life cycle of the customer?