On the last May 20th, Overlap was invited to perform at the Manager and Directors of Human Resources Forun in Rio de Janeiro. The theme was the Big Learning Data.
Author Archive for: mantra
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Entries by mantra
A continuous challenge for organizations, but now with a solution: Cultural Intelligence
Many organizations today, regardless of their size, find it nearly impossible to avoid the global context and environment of today’s business world.
Do we really know what the Lifecycle process of a client is in relationship with our company? With discernment and client´s expectations? Do we identify and communicate to our colleagues what and how we work for customer satisfaction at every stage of the life cycle of the customer?
I am not attracted to straight angles or to the straight line, hard and inflexible, created by man. I am attracted to free-flowing, sensual curves. The curves that I find in the mountains of my country, in the sinuousness of its rivers, in the waves of the ocean, and on the body of the beloved woman. Curves make up the entire Universe, the curved Universe of Einstein
Recently, the general manager of a company told me that he was at a convention in the US, and in the hotel where he stayed he had met a concierge who made a great impression by his sales-oriented character and the way in which he was offering all the hotel’s services to him.
In our society, increasingly qualified, enterprises have to significantly change the way in which approximate and relate to their customers. Of course, these activities are underpinned by human relationships, but the strategies and skills that sellers use are updating unanimously in all sectors.
We are all customers. We like to get not only what we buy, but we hope that somehow give us more of what we acquire. Is confused with the cost price and value. The great challenge facing companies is how to deliver the highest perceived value to customers, anticipating their needs well in the shortest time possible. And yet, how to get it using the essential resources.
Consumer initiatives that are shifting the focus of collaboration between Distributor and Manufacturer have an immediate implication for commercial equipment: Excellent Execution Point of Sale.
Undoubtedly, the economic situation faced by the country, along with the confidence crisis and socio-political concerns all institutions endure whilstturning into a growing weariness among citizens, makes such a sensitive sector as the automotive seem especially pervious.
Networking tools of today are giving way to “cyber people” who interact and collaborate in social and cultural developments, leading to new forms and patterns of production and cooperation with more flexible and transparent workflows in areas as diverse as the business, science, politics, education, society and culture. As the space for innovation and value delivery is opening, it also improves public access to new knowledge, and therefore helps the process of technology transfer.