astd2014-01

T is for Talent!

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Last week the annual ASTD Conference (American Society for Training and Development) was held in Washington DC, USA. Every year this conference brings together training and development professionals from not only major American companies, but from the whole world, as well as the leading suppliers in the industry.
clientes overlap

Do we really know what the Lifecycle process of a client is in relationship with our company

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Do we really know what the Lifecycle process of a client is in relationship with our company? With discernment and client´s expectations? Do we identify and communicate to our colleagues what and how we work for customer satisfaction at every stage of the life cycle of the customer?
oficina mexico 01

Welcome to Mexico Overlap

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I am not attracted to straight angles or to the straight line, hard and inflexible, created by man. I am attracted to free-flowing, sensual curves. The curves that I find in the mountains of my country, in the sinuousness of its rivers, in the waves of the ocean, and on the body of the beloved woman. Curves make up the entire Universe, the curved Universe of Einstein

Oscar Niemeyer

1ervicio-Al-Cliente

The model that enhances your service

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Recently, the general manager of a company told me that he was at a convention in the US, and in the hotel where he stayed he had met a concierge who made ​​a great impression by his sales-oriented character and the way in which he was offering all the hotel’s services to him. 

desayuno Overlap

Breakfast with customers in Mexico on Gamification in Business

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Our customers in Mexico had enjoyed a breakfast meeting to discuss the Gamification in Business . Even if it is a trendy word or methodology (It seems that projects will not work out if they are not "gamified"), in the business context gamification is more than a game or a playful environment where to perform the aimed activities.

torrre begonias

Overlap Peru opens new offices

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Overlap Peru continues growing and we change office! The new office in Lima is located in the tallest building in the city, Torre Begonias, specifically in its 16th floor, located in the district of San Isidro. It is considered the financial and business center of the city.