Manage your clients´s emotions, through a previous study of them. When a customer is buying a product, which process has done to make the decision?
In recent years the media sector has experienced major changes, driven primarily by factors that have evolved the general market. In this sense, the large media groups face challenges of change, involving the implementation of new sales models.
Wikis, social tagging, RSS... are just some tools we handle every day. In the present era of information these tools already integrated as part of our personal life and are slowly finding a place in the work ecosystem. Overlap, as a promoter of long life learning of all proffesionals, has launched International Digital Competition Itinerary.
First recommendation: Bring innovation to the inside of your sales department to incorporate an innovation team to the sales team.
Corporate Education to debate. From 26 to March 30, IQPC is organizing the sixth edition of the Forum held in Sao Paulo, Brazil. The meeting will seek continue to provide learning opportunities for senior executives.
From these premises we have increased our turnover by 16% in 2011. That results match our corporate makeover and opening two new offices in Monterrey (Mexico) and Lima (Peru).
Many companies are working on incorporating technology to support the management of routes or portfolios of clients, particularly those that handle more than 250 sellers, such as channels for Hostelry and Impulse.
At this point few will argue that the image of banks and not going through its best. In addition, social networks have become the speaker for those customers who have something, founded or not, to claim your financial institution. In fact, the professionals responsible for customer service offices are involved daily with situations of customers disenchanted with which you have to establish or rebuild trust.
Overlap partner, Antonio Rubio, author of Corporate Universities, has presented his work in TV programme Desayunos Capital, de Intereconomia.